Returns

We want you to have a great experience with Ziply5. If something isn’t right, we’re here to help.

1.Return Eligibility:

Returns are accepted only if the product is damaged, defective, incorrect, or tampered at the time of delivery.

2. Return Request Window:

You must raise a return request within 24 hours of delivery to be eligible for a refund or replacement.

3. How to Request a Return:

Email us at support@ziply5.com with your Order ID, product photos, and a brief issue description.

4. Refund Process:

Once approved, refunds are processed within 5–7 business days and will be credited to your original payment method.